Course with Mikko
Mikko — The Customer Churn Save Call
The customer churn save call, rehearsed 1:1 against someone who has already told procurement they are leaving. Four moves from the first two minutes to a credible ninety-day fix, ending when CSMs name the real reason before proposing anything.
What you’ll master — Outcomes you can use
- The rep names the real reason before proposing anything and secures a named next meeting three times running
Your tutor
A customer success leader who has run save calls on enterprise accounts already handed to procurement.
The plan — What’s inside
- The First Two Minutes
- Diagnosis Before Remediation
- A Credible Ninety-Day Fix
- Asking For The Decision-Maker Meeting
4 parts
Questions about this course
How do I save a renewal after the customer already decided to leave?
The customer churn save call, rehearsed 1:1 against someone who has already told procurement they are leaving. Four moves from the first two minutes to a credible ninety-day fix, ending when CSMs name the real reason before proposing anything.